I. Applicability of General Sales Conditions


1.1. These General Sales Terms and Conditions apply to any and all purchases and sales that are in any way described, mentioned, promoted or listed in the catalogue for Luru Chocolate Co. , (“We” or “Us”) for India. Any terms and conditions not expressly included herein are excluded. By placing an order, the Customer accepts these General Sales Terms and Conditions. Luru Chocolate Co. , reserves the right to modify the General Sales Terms and Conditions at any time. All new transactions with Luru Chocolate Co. , entered into after the effective date of any such modification shall be governed by the modified terms and conditions
1.2. No additional conditions ought to be introduced by any purchaser shall be deemed applicable unless expressly accepted in writing by an authorized officer of Luru Chocolate Co. ,. The failure of to exercise one or more of its rights hereunder shall not be deemed a waiver of those or any other rights

II. Requests and confirmation


2.1. Orders may be placed: By telephone +91 8095002277 Monday - Saturday, 10:00AM to 6:00PM
2.2 Once an order has been placed, cancellations or changes will not be accepted. However, in exceptional situations, Luru Chocolate Co. , will try to honor requests for changes. A fee will be charged in the event Luru Chocolate Co. , is able to effect a requested change. In no event can a change be made once a shipment has been accepted by the shipping service.
2.3 Each order is subject to approval by Luru Chocolate Co. Luru Chocolate Co. reserves all rights to reject any order due to insufficient stock, incomplete customer information, or for any other lawful reason. Luru Chocolate Co. undertakes to inform the purchaser within 2 business days following receipt of an order if there will be problem filling it.

III. Prices


3.1. Unless otherwise noted, all Luru Chocolate Co. , pricing and other charges are stated in INR including 18% GST. Prices are subject to change.
3.2. Shipping charges, which are payable by the purchaser, are extra, and vary by destination. Details are available upon request from Luru Chocolate Co.

IV. Payment at time of order


All purchases are subject to immediate payment by cash (dependent on the total order value), debit or credit card or mobile wallets (like Paypal ,Paytm or PhonePe).

V. Availability of Products


The catalogue lists all of the products that generally are available from Luru Chocolate Co. From time to time products may be out of stock or otherwise unavailable. Please call us, since we also may add new products. 
VI. Delivery of Products

6.1. Product Shipping
6.1.1. The accuracy of the shipping information provided by the purchaser is crucial in making sure that orders can be delivered properly. This helps allow Luru Chocolate Co. , customers to enjoy Luru Chocolate Co. , products for the full extent of their shelf life. Luru Chocolate Co. , cannot be held responsible for incomplete or erroneous delivery instructions.
6.1.2. After acceptance of an order, Luru Chocolate Co. , will prepare and forward it to the shipping service. Although Luru Chocolate Co. , can assure delivery to most specified locations, it is up to the purchaser to verify receipt with the shipping service. Failure to identify properly to the shipping service problems with delivery may result in the purchaser’s inability to make a successful claim. Most shipping services require a signature upon delivery. Once the product is delivered according to shipping instructions, neither Luru Chocolate Co. , nor the shipping service can be held responsible for loss or for damage caused by environmental conditions.
6.2. Shipping & Packaging charges
6.2.1. Deliveries are made in two BUSINESS DAYS and for an extra charge on Sunday. No deliveries are made on holidays. Hand delivery is available only in Bengaluru.

6.2.2 Additional packaging charges are applicable for orders to be delivered outside Bengaluru region. Our packaging ensures that the chocolates reach you in right condition for you to enjoy.
6.2.3. Luru Chocolate Co. , will not be responsible for delays caused by events beyond its control, including strikes, natural disasters or terrorism. Shipping times may be longer during busy holiday/festival seasons (Republic day, Rakshabandhan, Independence day, Ganesh Chaturthi, Dussehra, Diwali, New Year etc.)

VII. Transfer of Risk


The purchaser assumes risk of product loss or deterioration once the product is tendered to the delivery service.

VIII. Criticisms/Complaints


8.1. Luru Chocolate Co. , prides itself on the high level of its products and service. If you have a criticism or a complaint, please contact us at once. We will work hard to make you happy /resolve the issue, but need your help in order to do so. Damage claims should be clearly described in writing, dated and signed.
8.2. All claims must be received by Luru Chocolate Co. , within 24 hours of product delivery. Claims received thereafter may not be honored.
8.3. No claim will be reviewed unless accompanied by a written explanation of the problem, as well as the damages occasioned thereby. After an analysis of the situation, Luru Chocolate Co. , at its own discretion will determine the appropriate remedy, which may include a credit note or a reshipment of product
8.4. Luru Chocolate Co. , shall not be liable for any special, indirect, incidental, punitive or consequential damages, including, without limit, loss of profit, revenue or other benefits arising from claims hereunder, or for claims against the purchaser by any third party.

IX. Returns


9.1. Returns will be accepted by Luru Chocolate Co. , only upon its prior written agreement and in no case more than 24 hours after delivery to a recipient.
9.2. Where Luru Chocolate Co. , accepts a return in the case of an obvious flaw or the nonconformity of the products delivered with an order, Luru Chocolate Co. , will allow the free replacement of the product or the return of the amount paid by the purchaser. The amount for refund will be the amount for the product supplied by Luru Chocolate Co. ,, any additional claims such as but not limited to delivery, interest, loss of profit shall not be entertained

X. Right of access and correction


10.1. Our Privacy Policy Statement. Because of our concern with the protection of your private life and information personal to you, Luru Chocolate Co. , treats with the strictest confidentiality all personal information it receives about its customers. We will request from a purchaser only the information including name, phone number and street and the email addresses necessary to fill and follow-up on an order.
10.2. Customer Communications
You also are encouraged to tell us how we can keep you up-to-date with our product line, especially seasonal specials. We would be happy to communicate with you, and to have you communicate with us by mail, email or telephone.
Our mailing address: No 67, 1st Cross Rd, Anugraha layout, Bilekahalli,Karnataka, Bengaluru Urban, 560076, India.
Our email address: info@luruchocolateco.com Mobile: +91 8095002277


XI. Warranty


11.1 Luru Chocolate Co. , guarantees the quality and freshness of its products for three weeks from the time they leave our factory in Bengaluru, so long as they are handled and stored as mentioned on the packaging.
11.2. Except as set forth in this section, Luru Chocolate Co. makes no express or implied representations or warranties with regard to its products, including any warranties as to the fitness of its products for a particular purpose. Any such additional warranties hereby are disclaimed.

Trademark
All text, graphics, button icons, logos, trademarks, audio clips, video, clips, slogan, banners, software belongs exclusively to Luru Chocolate Co.. All software used on this Site is the property of Luru Chocolate Co.. You are not allowed to use Luru Chocolate Co. trademarks in any manner that disparages, discredits or in any way.


XII. Governing law


All of our transactions shall be governed by the laws of the State of Karnataka without regard to its choice of laws provisions.

XIII. No Resale

Consumers agree that products purchased from Luru Chocolate Co. are for personal use and shall not be resold. Thank you for shopping with us.
Note: The photos of our catalogue may not be accurate depictions of the products featured therein.